Free Delivery Worldwide
10 to 15 Business Days — No Hidden Fees
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| United Kingdom | 10-15 business days | FREE |
| European Union | 10-15 business days | FREE |
| United States & Canada | 10-15 business days | FREE |
| Australia & New Zealand | 10-15 business days | FREE |
| Rest of World | 10-15 business days | FREE |
📦 Order Processing
- Weekday orders dispatched within 24 hours
- Weekend orders processed next Monday
- Custom walking sticks: +2-3 days production
🛡️ Delivery Guarantee
- Full tracking on all orders
- Discreet packaging, no product labels
- Email & SMS delivery notifications
- DDP shipping — no customs fees
🔄 Returns Policy
- 30-day no-questions return window
- Items must be unused with original packaging
- Defective items: we cover return shipping
- Personal returns: buyer pays return fee
Frequently Asked Questions
When will my order ship?
▼
Orders placed Monday-Friday ship within 24 hours. Weekend orders are processed the following Monday. You'll receive a confirmation email with tracking details once dispatched.
How do I track my package?
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Tracking information is automatically emailed when your order ships. Click the tracking link in the email to view real-time delivery status via Royal Mail, DHL, or your local carrier.
Can I ship to a different address?
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Yes. During checkout, you can enter a separate shipping address (workplace, family member, etc.) different from your billing address.
Will I pay customs duties or taxes?
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No. All shipments are DDP (Delivered Duty Paid). We handle all customs clearance and import fees. The price you see at checkout is the total price you pay.
What if my package doesn't arrive?
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Contact us at info@walkstick.uk within 24 hours. We'll investigate with the carrier and arrange a replacement or refund if needed.
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