Refund & Returns Policy

Thank you for shopping with us. Please read our refund and returns policy carefully before making a purchase.

1. Your Legal Rights

Under UK consumer law, you have certain legal rights regarding refunds and returns. These rights are not affected by our policy.

  • If your item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or full refund.
  • You may have the right to reject faulty goods within 30 days of receiving them.

2. Returns for Online Orders (Change of Mind)

For eligible online purchases, you may request a return within 14 days of receiving your item, without giving any reason.

  • You must notify us within 14 days of delivery.
  • After notifying us, you must send the item back within 14 days.
  • Returned items must be unused, in original condition, and in original packaging where possible.

3. Refund Process

  • Once your return is received and inspected, we will notify you of the outcome.
  • If approved, your refund will be processed to your original payment method.
  • Refunds are usually processed within 14 days after we receive the returned item.
  • Original standard delivery charges may be refunded where required.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  • We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

5. Non-Returnable Items

The following items are not eligible for return unless they are faulty:

  • Used items
  • Items damaged after delivery and not due to our error
  • Customized or personalized items
  • Hygiene-sensitive items once opened or used

6. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item in accordance with this policy and place a new order.

7. How to Request a Return

To start a return request, please contact us and include the following:

  • Your order number
  • The reason for the return
  • Photos, if the item is faulty, damaged, or incorrect

8. Contact

If you need help with a refund or return request, please contact our customer support team through the contact method provided on our website.